Sunrise Select is a premium healthcare membership program designed to provide continuous access to healthcare services across the Sunrise Group of Hospitals. It offers Unlimited Free offline OPD consultations, diagnostic discounts, surgical privileges, and dedicated healthcare support for you and your family throughout the year.

No. Sunrise Select is a healthcare continuity and loyalty program. It is not a health insurance policy, reimbursement plan, mediclaim product, or risk coverage scheme, and it does not replace your standard health insurance coverage under IRDAI guidelines.

The Family Plan (which covers up to 4 members) is defined as the Primary Member plus three immediate dependents (e.g., Spouse, Children, or Parents). Extended relatives or friends cannot be clubbed under a single Family Plan. Valid government ID verification may be requested at the time of service.

No. Sunrise Select memberships are strictly non-transferable. Sharing membership benefits, digital IDs, or privileges with unauthorized individuals is a violation of the policy and may result in immediate suspension or termination.

In the unfortunate event of the death of a primary member, Sunrise Select may, at its sole management discretion and upon receiving a formal request, transfer the remaining validity of the membership to an eligible, immediate family member for the remainder of the term.

The membership is valid for exactly 12 months from the date of activation. Unused benefits cannot be carried forward beyond this 12-month validity period.

To ensure secure verification and system synchronization, all memberships undergo a mandatory 48-hour verification period after successful payment. Your free consultations and discounts will become fully active exactly 48 hours after enrollment.

The verification period helps Sunrise Hospitals verify member information, map family members accurately across our systems, prevent fraudulent registrations, and ensure seamless access across all Sunrise hospital locations.

No. Benefits become available only after the completion of the 48-hour verification process. Standard hospital charges will apply for any services availed during this 48-hour window.

Please do not delay seeking medical care. Emergency consultations and admissions will continue to be managed as per standard hospital protocols, and standard tariffs will apply. Patient safety always remains our highest priority.

No. Sunrise Select benefits do not cover Emergency Room (ER) visits, Casualty consults, or immediate trauma care. All emergency care and emergency procedures are governed by standard hospital policies and applicable charges.

Active members receive unlimited offline (in-hospital) General OPD consultations across participating Sunrise Hospitals during their membership validity period.

No. Currently, Sunrise Select benefits are applicable only for eligible offline (in-person) consultations. Online consultations and tele-consultations are excluded from the free benefit.

Yes. All free OPD consultations must be pre-booked at least 24 hours in advance. This helps us ensure smoother scheduling, manage doctor bandwidth, and provide a better service experience for you.

If you walk in without a 24-hour prior booking, you will be placed in the standard patient queue. Your consultation will be strictly subject to the doctor’s current availability and waiting time, and priority scheduling benefits will not apply.

For routine OPD visits, members follow the standard queuing system based on their pre-booked slots. Priority care and expedited support are specifically reserved for Surgical and IPD (In-Patient) admissions.

Sunrise Select offers unlimited consultations for genuine healthcare needs to promote continuity of care. However, under our Fair Usage Policy, Sunrise Hospitals reserves the right to review abnormal, excessive, or abusive usage patterns that impact operational efficiency.

If a member repeatedly books priority appointments and fails to attend (“No-Show”) without prior cancellation, Sunrise Hospitals reserves the right to temporarily restrict or suspend their priority booking privileges to prevent slot wastage for other patients.

Most Sunrise consultants are covered under the program. However, certain External Visiting Consultants and Specific ‘Select Doctors’ are excluded from the free consultation benefit.

Doctor allocation is carefully matched based on your health concern, specialty requirement, and doctor availability. While every effort will be made to accommodate your preferences, scheduling constraints, leave, emergency duties, and clinical appropriateness will influence final doctor allocation.

Yes. Sunrise Hospitals reserves the absolute right to add, remove, modify, or update the ‘Select Doctors / Excluded Consultants’ list at any time without prior notice based on operational requirements.

Members receive a flat 10% discount on eligible diagnostics, including Laboratory Tests, X-Rays, Ultrasounds, and CT Scans.

No. Diagnostic discounts are applicable ONLY when the tests are prescribed by an eligible internal Sunrise doctor. External prescriptions are not valid for discounts.

Members receive expedited support, dedicated coordination, and assistance during eligible hospital admissions, procedures, and surgeries.

Eligible members may receive complimentary room upgrades during hospitalization. However, this is strictly subject to bed availability and eligible room categories at the exact time of admission. Room upgrades cannot be demanded as a right, claimed as cash, or redeemed as an alternate discount.

No. Sunrise Select benefits cannot be combined or clubbed with any other hospital offer, pre-packaged health camp, promotional scheme, or discount.

No additional membership discounts will be applicable on insurance or TPA-covered procedures. Billing and settlement for these cases will follow the standard applicable insurance guidelines.

No. Benefits under KASP (Karunya Arogya Suraksha Padhathi), Medisep, Aarogyasri, and other government-sponsored health schemes are entirely excluded from Sunrise Select benefits.

Yes, Sunrise Select members get access to 0% Interest EMI options for major surgeries and treatments. However, this is strictly subject to the approval criteria of our partner financial institutions.

Sunrise Select maintains a strict Zero Refund Policy. Membership fees are generally non-refundable after successful enrollment. Any exceptions shall be reviewed solely at the discretion of Sunrise Hospitals.

Your information is used securely and solely for membership administration, clinical continuity, service support, and regulatory compliance. Sunrise Hospitals does not sell patient information to third parties, and all data is handled in compliance with applicable Digital Personal Data Protection (DPDP) norms.

Yes. By enrolling, you consent to receive appointment reminders, membership updates, clinical follow-ups, renewal reminders, and health awareness communications. You may opt out of promotional messages (if any) while continuing to receive essential service-related updates.

Sunrise Hospitals reserves the right to suspend or terminate membership benefits immediately in cases involving identity misuse, fraudulent activity, false declarations, benefit abuse, or aggressive behavior toward hospital staff.

Members will receive automated renewal reminders 30 days and 5 days before expiry. Renewal can be completed easily through the Sunrise Select digital portal link provided in your reminder messages.

For any membership-related support, appointment assistance, or service concerns, members can directly contact the dedicated Sunrise Select Central Support Team through the official Sunrise Select WhatsApp channel or the designated hospital help desk.